Return and Refund Policy
Return and Refund Policy for Blossom Indian Fragrances
Effective Date: 15-10-2024
At Blossom Indian Fragrances, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer returns and refunds under the terms and conditions outlined in this policy.
Please review this policy carefully before making a purchase from our website at (https://absolutearomatics.com/) (the "Website").
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item(s) must be unused, unopened, and in the same condition as when you received it.
- The product must be in its original packaging.
- The return request must be made within 14 days from the date you received the product.
- Certain products, such as personal care items, custom orders, or clearance items, may not be eligible for returns unless they are damaged or defective upon arrival.
2. Non-Returnable Items
We are unable to accept returns for the following items:
- Products that have been opened, used, or tampered with.
- Fragrance oils, essential oils, or other consumable products once the seal is broken.
- Gift cards.
- Final sale or clearance items.
3. Return Process
If you wish to return an eligible product, please follow these steps
- Contact Us: Email our customer support team at [Insert Email Address] within 14 days of receiving your order. Include your order number, the reason for the return, and any relevant photos if the product is damaged or defective.
- Receive Return Authorization: Once we review your request, we will provide you with return instructions, including a Return Authorization Number (RAN). Do not send the item back without prior authorization.
- Ship the Product: Please securely package the item(s) and include your Return Authorization Number on the package. Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to our error.
- Inspection and Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
4. Refunds
Approved refunds will be issued to the original payment method used during purchase. Depending on your payment provider, it may take several days for the refund to reflect in your account. Please note the following details about refunds:
- Full Refund: For defective products or incorrect orders, you will receive a full refund, including any shipping fees.
- Partial Refund: If the item is returned in a condition that is not fully resaleable, we reserve the right to issue a partial refund at our discretion.
- Shipping Fees: Original shipping costs are non-refundable unless the product was defective or the return was due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you may return the original item (if eligible for return) and place a new order for the desired product.
6. Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, please contact us within 48 hours of receiving your order. Include your order number, photos of the damage or defect, and a detailed description of the issue. We will provide instructions for returning the item or, if applicable, arrange for a replacement.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check with your bank or credit card provider, as it may take additional time for the refund to be processed.
- Contact your payment provider to confirm if a refund is pending.
- If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Email Address], and we will assist you further.
8. International Orders
For international orders, we do not cover return shipping costs unless the product is defective or the return is due to our error. Any applicable customs duties or taxes paid on the order are non-refundable.
9. Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to our customer support team:
Blossom Indian Fragrances
Email : support@absolutearomatics.com
Whatsapp : 9219611800
By purchasing from (https://absolutearomatics.com/), you agree to the terms of this Return and Refund Policy. Blossom Indian Fragrances reserves the right to modify this policy at any time without prior notice.